Major retailer to axe UK customer service jobs in overseas move - local jobs to go

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...
LondonLovesBusiness

Nearly half of UK customers say they’ve suffered poor customer service: Here’s how to change that

Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.
Tech Digest

Poor customer service costing UK businesses £7.3 billion per month

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...
Seeking Alpha

Report: UK Customers Still Prefer Human Support Over AI

LONDON--(BUSINESS WIRE)-- Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial ...
Just-Food

UK: Sainsbury appoints new head of customer service

UK supermarket group J Sainsbury has appointed a new director of customer services as part of its efforts to turn around the performance of the struggling retailer. Gwyn Burr, who is a former customer ...
Newsweek

Customer Service vs. Customer Experience: What’s the difference?

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.