It’s no wonder that customer service roles are known for burnout and high turnover—a trend that has only increased during the Great Resignation. But it doesn’t have to be this way. By investing in the ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

Will AI mean the end of the road for my customer service career? This is a question I imagine some customer service employees are asking themselves right now. As companies automate more basic queries, ...