For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Step aside Publix and Costco, there’s a new favorite grocery store in town - The winner was crowned by new data from the ...

The top two U.S. supermarkets are followed by H-E-B in third place, Sam’s Club, and ALDI. 19 retailers were considered for ...

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

The American Consumer Satisfaction Index shows that the Florida grocery store is getting outranked in customer satisfaction ...

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...