The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is ...

No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

Over the last eight years, our NBC 5 Responds and Telemundo 39 Responde teams have logged more than 61,000 consumer concerns and helped recover $6.35 million on behalf of North Texans. We wanted to ...

New York state recently saw a record number of flu cases, according to the New York State Department of Health. NEWS10 spoke with the commissioner and a local pharmacist about the skyrocketing cases ...

Gov. Josh Shapiro is streamlining Pennsylvania’s consumer-complaint process in the hopes of filling gaps left by a shuttered federal watchdog. “Despite the fact that Washington is walking away from ...

President Obama addresses CFPB staff flanked by former agency chief Richard Cordray in January 2012. Created by the 2010 Dodd-Frank law, the Consumer Financial Protection Bureau is one of the first ...

(WHTM) — When calling the utility company seems to go nowhere, Pennsylvania has a process for that. The state’s Public Utility Commission oversees 7,000 entities providing utilities — this includes ...