Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Three studies examine how consumers, enterprises, and marketers are changing communication expectations in a hybrid print and digital world. FAIRFIELD, N.J., Dec. 9, 2025 /PRNewswire-PRWeb/ -- ...

Kurt is CEO of Netop, a leading provider of Live Chat software - a solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. He has extensive ...

SINGAPORE, January 07, 2026--8x8, Inc. (NASDAQ: EGHT) acquires Maven Lab, accelerating the company’s strategy to deliver ...

Twilio announced what’s pitched as a next-generation Customer Engagement Platform (CEP) at its SIGNAL conference, including a series of updates aimed at re-shaping customer engagement through AI and ...

ROSEMONT, Ill.--(BUSINESS WIRE)--Most businesses have long adhered to the mantra, “The customer is king.” But based on the results of a recent study about customer service conducted by management ...

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Branding consistency ensures your organization and the values it represents remain recognizable across all communications channels. It is essential not only for building brand recognition but also to ...