A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

CEBU, Philippines - The obvious problem of human resource shortage in the Business Process Outsourcing (BPO) has prompted a group of Cebuano entrepreneurs to open up a training center to equip ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...

At our last ACCE conference, it was interesting to see just how popular the sessions were that focused on foundational “call center 101” principles. The interest in this type of education is a great ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Tess Vigeland: If you have health insurance and we sure hope you do, chances are you’ve spent some time on the phone trying to make sense of your paperwork. What’s approved. What’s denied. Which part ...

8x8 CEO Vik Verma, who will be delivering an Industry Vision Address at Enterprise Connect this afternoon, wants to know: "Who decided there is a category called VCaaS? Who decided there is a category ...