The contact center-as-a-service (CCaaS) segment continues to thrive, executing strongly and adapting despite the contact center market’s changing dynamics, the rapid adoption of artificial ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...

Customers’ expectations for quality service are becoming more intricate. Dynamic, omnichannel, multimodal, asynchronous—modern customers want it all, in a convenient, user-friendly experience. At ...

IT professionals who are migrating contact centers from on-prem to the cloud have a series of weighty decisions to make, from determining the best contact-center-as-a-service (CCaaS) product to ...

Cloud communications vendor 8x8 this week announced its “XCaaS” architecture, which removes the lines of demarcation between the historical UCaaS, CCaaS, and CPaaS silos. As described during an ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...

Middleton, Massachusetts, Sept. 21, 2023 (GLOBE NEWSWIRE) -- Quadrant Knowledge Solutions published a research report titled, “Contact Center as a Service (CCaaS) Market. An alternative to legacy ...

With all the broad technology shifts that have taken place during the pandemic, networked resources have become most vital, and investment in cloud resources has accelerated this uptake. Tapping into ...

Whether your organization already has a CCaaS system or plans to adopt one in the future, it’s important to keep security top of mind. In today’s increasingly remote world, a cyberattack is a matter ...