The South African on MSN
Capitec customers could now get faster help with new AI system
Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.
Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.
With an expanded digital partnership programme kicking off this week between Home Affairs and major banks, the number of bank branches offering smart IDs in South Africa has increased from 32 to 49.
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