As soon as 911 is received, the call will be routed before the final 2 can be dialed. Normally, an overlapping dial plan entry will result in a 15 second wait before the call is routed. CUCM must wait ...
Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
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