Call My Agent! Season 4 is about a whirlwind ride as three seasoned agents – Grégory Montel’s Gabriel, Camille Cottin’s Andréa, and the enigmatic Thibault de Montalembert’s Mathias – scramble to keep ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Call My Agent! spoilers follow. It's France's most addictive TV show – a comedy-drama set at the Parisian talent agency ASK, where well-known actors play exaggerated versions of themselves and the ...

In my previous post, "Is It Time To Disrupt Your Call Center?," I described an all-too-common experience of calling a major credit card issuer for help, focusing on the impacts on the customer ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...

The long-awaited Call My Agent! The Movie is at last heading to production with Netflix as its global streaming home. The original cast will reunite for the movie, which will make fans happy. The ...

Call My Agent, the French series about a group of Parisian talent agents working at an agency titled ASK, has emerged as a hit over the years since it first premiered in 2015. The popular workplace ...

Forty-one percent of call center agents say that they want AI to tackle complex calls. Yet 40% fear that AI will one day take away their jobs. That’s the finding in a survey released today by AI ...

LOS ANGELES, July 29, 2025 /PRNewswire/ -- Phonexa, the all-in-one suite for marketing automation, has announced the launch of AI Call Agents, a powerful new feature built into its proprietary Call ...

A shroud of unhappiness long blanketed call centers, where many agents would trudge to jobs they dreaded, only to face edgy callers needing customer service that was difficult to provide. Equally ...