Human and organisational changes are required to make services work in practice, says the Service Design Academy ...

D-Tools has expanded the capabilities of its D-Tools Cloud software to include service management capabilities. Per the company, this upgrade makes it the first end-to-end SaaS platform for systems ...

The behaviors that make an executive indispensable often conflict with the behaviors that make a transformation durable.

Kim Giannini has been an Army Sales Manager at CDW for 12 years, spending 10 of those years in the federal sector. Matt Petak is a Civilian Manager at CDW•G and has over 12 years of experience working ...

D-Tools, Inc. has announced significant updates to its D-Tools Cloud web-based software platform, including a comprehensive service management suite aimed at enabling recurring revenue opportunities ...

When economic uncertainty rises, leadership teams often reach for a familiar playbook. Hiring freezes are implemented, headcount is reduced, new initiatives are delayed and remaining employees are ...

ERP vendor IFS has expanded its field service management capabilities with the acquisition of Clevest Solutions Inc. Clevest, in Vancouver, B.C., provides field service technology specifically for the ...