ROCHESTER, N.Y. — Armed with complaints, people filled up Rochester’s City Council chambers to air their grievances Tuesday against RG&E. News10NBC investigative reporter Jennifer Lewke, who has been ...
ROCHESTER, N.Y. – After a years-long News10NBC investigation into major billing and customer service issues, Rochester Gas and Electric (RG&E) says it is trying to be as transparent as possible with ...
CINCINNATI (WKRC) -A Cincinnati woman had a balance of $0 for months on her Duke Energy bill. Her attempts to get answers and pay the bill accurately were unsuccessful and turned into a customer ...
A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...
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