As a business owner, you want your customers to be satisfied with your service or product. When they aren't, and decide to leave a negative review, it's easy to take that personally—but it's also a ...

Whatever you sell, be it a product or service, your customers expect that it will do what it’s supposed to do. If you sell a car, the car should work. If you sell a service, the outcome should meet ...

For years marketers have suspected that the saying customer is king isn’t always a good principle for running a business. As competition in many markets intensifies, winners will be companies who ...

Is your customer service stellar most of the time, until it falls apart when confronted with an angry, upset, or disappointed customer? If so, it’s because you don’t have an effective service recovery ...

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Antje Fiedler is a Director of The Small Enterprise Association of Australia and New Zealand (SEAANZ). Martie-Louise Verreynne receives funding from the Australian Research Council and the Medical ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

They’re not lovin’ it. McDonald’s workers are spilling the tea on bad manners from customers that they’re tired of putting up with. The fast-food chain is beloved by people all over the world, but it ...

Every business owner knows what it’s like to work with a customer who’s a PITA — a pain in the ass, that is. Many will tell you that there’s nothing better than finishing off a project with an ...

NASHVILLE — Here in the world capital of country music, what would the opening lines of Forrester’s US 2022 Customer Experience Index be if it were a hit country song? Maybe something like… "Blame it ...