Pharmacists in England say they are facing "major issues" with large numbers of patients booking appointments for Covid jabs only to find they are no longer eligible. The criteria has been tightened ...

The American healthcare and insurance systems are undeniably flawed. Following the assassination of UnitedHealthcare’s CEO Brian Thompson, conversations about this issue are more widespread than ever.

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

UK pharmacies have reported having to deal with angry and confused patients after the NHS booking system allowed non-eligible patients to book Covid jabs. According to Community Pharmacy England (CPE) ...