Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

This world needs more people like an Atlanta-area IHOP restaurant customer, who noticed the amazing efforts of a “stretched thin” waitress and chose to reward those efforts, according to a news report ...

ServiceNow's NOW Platform is a "Platform of Platforms" that integrates disparate, siloed software and data systems, increasing productivity and improving customer services. The addition of Generative ...

Want to know the secret to creating an amazing customer experience? It’s simpler than you might think. I recently interviewed Michael Cecchi-Azzolina on my podcast, Amazing Business Radio, and his ...